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1

CHALLENGE

Tulane wasn't able to meet student demands with their existing program. TapRide was needed
to help expand the service and create a more efficient system for its riders.

Efficiency

Dispatchers were unable to manage the amount of ride requests per night.

Expectations

Decrease wait time at pick-up locations and complete more ride requests

Safety

Expand the service area and operating hours to serve more students

2

SOLUTION

TapRide created a university run program that tailored to the students' needs.
Providing a mobile application allowed students to track vehicles in real-time
and receive alerts when their ride arrived at their requested stop.

Auto-assignment

A mobile application with an auto-assignment algorithm eliminates the task of drivers manually assigning rides to their routes.

Analytics

Notifications sent directly to the riders to inform them of their ride's ETA and when it has arrived

Go mobile

Before, students called in to request a ride, and now a mobile app provides easy access to request rides all over campus and decreases the work of dispatchers.

3

FEATURES

Tulane can now provide a reliable and easy to use SafeRide program for its students. Auto-assignment, turn-by-turn navigation, mobile application, and push notifications were key to the success of Tulane's new SafeRide program.

Push notification

Notifications are sent to the student's phone providing them with ETA information and alerting them with the honk feature when their ride has arrived

This feature has provided a more reliable and user friendly service for all students, while decreasing wait times at pick-up locations.

Ride matching

TapRide uses a ride assignment algorithm to intelligently group ride requests together efficiently.

This tool creates the most efficient routes for drivers, and saves time transporting students from locations around campus.

98% of ride requests come through TapRide App

Since service implementation in 2015

Ride history

This report allows both drivers and riders to view their past ride history.

This allows administrators to monitor rider and driver statistics and creates a list of frequent ride cancelers.

Customization

TapRide's white-label functionality allowed Tulane to customize its application.

As a result, Tulane was able to add logos, branding, and coloring to its mobile app.

Single-SIGN-ON

TapRide is a part of the InCommon Federation and is able to integrate with the university's Single-Sign-On (SSO) setup: Shibboleth.

This gives users and administrators the convenience and privacy protection while using the app and also support CAS, SAML2, OAuth, Google+ and OpenID

4

IMPLEMENTATION SUCCESS

Since implementing TapRide in 2014, the mobile application has made the SafeRide program
more accessible to students all over campus.

More locations

Increased service area from 3 square miles to 6 square miles reaching more stops.

More hours

Expanded operating hours
from 8pm-4am to 6pm-3am

More efficient

TapRide increased the average completed rides per week for September from 407 in 2014 to 907 in 2015 all while using Tulane's existing resources.

5

RESULTS

Since implementing TapRide in 2014, the mobile application has transformed the university's SafeRide program into a reliable service for all students. It has been so successful that Tulane has hired even more drivers to keep up with students' demands.

200-300 AVERAGE RIDE REQUESTS PER NIGHT

Service met students demands

+10% INCREASE IN COMPLETED RIDE REQUESTS

More efficient service

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