CHALLENGE
Tulane wasn't able to meet student demands with their existing program. TapRide was needed
to help expand the service and create a more efficient system for its riders.
Efficiency
Dispatchers were unable to manage the amount of ride requests per night.
Expectations
Decrease wait time at pick-up locations and complete more ride requests
Safety
Expand the service area and operating hours to serve more students
SOLUTION
TapRide created a university run program that tailored to the students' needs.
Providing a mobile application allowed students to track vehicles in real-time
and receive alerts when their ride arrived at their requested stop.
Auto-assignment
A mobile application with an auto-assignment algorithm eliminates the task of drivers manually assigning rides to their routes.
Analytics
Notifications sent directly to the riders to inform them of their ride's ETA and when it has arrived
Go mobile
Before, students called in to request a ride, and now a mobile app provides easy access to request rides all over campus and decreases the work of dispatchers.
FEATURES
Tulane can now provide a reliable and easy to use SafeRide program for its students. Auto-assignment, turn-by-turn navigation, mobile application, and push notifications were key to the success of Tulane's new SafeRide program.
Push notification
Notifications are sent to the student's phone providing them with ETA information
and alerting them with the honk feature when their ride has arrived
This feature has provided a more
reliable and user friendly service
for all students, while decreasing
wait times at pick-up locations.
Ride matching
TapRide uses a ride assignment algorithm to intelligently group
ride requests together efficiently.
This tool creates the most efficient
routes for drivers, and saves
time transporting students from
locations around campus.
98% of ride requests come through TapRide App
Since service implementation in 2015
Ride history
This report allows both drivers
and riders to view their past ride history.
This allows administrators to monitor rider and driver statistics and creates a list of frequent ride cancelers.
Customization
TapRide's white-label functionality allowed Tulane to customize its application.
As a result, Tulane was able to add logos, branding, and coloring to its mobile app.
Single-SIGN-ON
TapRide is a part of the InCommon Federation and is able to integrate with the university's
Single-Sign-On (SSO) setup: Shibboleth.
This gives users and administrators the convenience and privacy protection while using
the app and also support CAS, SAML2, OAuth, Google+ and OpenID
IMPLEMENTATION SUCCESS
Since implementing TapRide in 2014, the mobile application has made the SafeRide program
more accessible to students all over campus.
More locations
Increased service area from 3 square miles to 6 square miles reaching more stops.
More hours
Expanded operating hours
from 8pm-4am to 6pm-3am
More efficient
TapRide increased the average completed rides per week for September from 407 in 2014 to 907 in 2015 all while using Tulane's existing resources.
RESULTS
Since implementing TapRide in 2014, the mobile application has transformed the university's SafeRide program into a reliable service for all students. It has been so successful that Tulane has hired even more drivers to keep up with students' demands.
200-300 AVERAGE RIDE REQUESTS PER NIGHT
Service met students demands
+10% INCREASE IN COMPLETED RIDE REQUESTS
More efficient service
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Doublemap ecosystem
- Mobile apps
- real time traffic location
- passenger counting
- digital signage
